I have entitlement choices and credit. Can these items be included in credits & postage fees?
Credits and entitlements can be used in the same order but credits do not apply to postage and packaging which will be covered at point of checkout.
Does credit get removed?
Any credits that the account has applied will remain for the Netball season and removed on the 31st August each year.
How can I personalise my items?
Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.
What are the delivery timings for my order?
Your Bee Netball items are made to order. Please allow 10 working days for delivery.
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via our CONTACT US page or beenetball@mberplus.co.uk.
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via our CONTACT US page or beenetball@mberplus.co.uk and include your order reference number.
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
please contact us via our CONTACT US
page or beenetball@mberplus.co.uk and include your order reference number as well
as any photos of your item/s you could share with us.
I’d like a refund. Who can I contact?
please contact us via our CONTACT US page
or beenetball@mberplus.co.uk and include your order reference number.
